eCommerce Strategy & Growth
You’ve built a successful brand with a loyal customer base. But the scrappy tactics that got you here are no longer working. Customer acquisition costs are soaring, conversion rates have flatlined, and the daily grind of managing inventory and operations is pulling focus from your long-term vision.
From Scaling Pains to Predictable Profit.
As a dedicated eCommerce strategy consulting partner for ambitious UK brands, Gravitonic helps you engineer the next stage of profitable growth. We move beyond isolated tactics to build a cohesive, data-driven system that elevates your customer experience, streamlines operations, and builds a more resilient, valuable business.
Is This Your Reality?
We work with e-commerce leaders who are facing the complex realities of scale:
The Acquisition Treadmill: Are you spending more on ads just to stand still, with your Customer Acquisition Cost (CAC) constantly on the rise?
Conversion Plateaus: Is your conversion rate stuck, despite having good traffic and a product customers love?
Operational Drag: Are inventory forecasting errors, fulfillment headaches, and returns processing eating into your profits and damaging your brand reputation?
The Retention Gap: Are you overly focused on one-off sales, struggling to turn new buyers into high-value, repeat customers?
Our eCommerce Growth Advisory Services
We provide a comprehensive strategic framework to optimise the three core pillars of your e-commerce engine.
1. Conversion & Experience Optimisation Strategy
We architect a world-class, data-driven shopping experience that turns visitors into buyers. Moving beyond simple A/B tests, we design a holistic eCommerce CRO and personalisation strategy that analyses user behaviour to increase Average Order Value (AOV), boost conversion rates, and build a site experience that fosters brand loyalty.
2. Customer Lifetime Value (CLV) & Retention Engine
The most profitable customer is the one you already have. We design a complete retention engine to maximise Customer Lifetime Value (CLV). This strategic blueprint covers everything from sophisticated email and SMS automation to loyalty programs and subscription models, creating a system that fosters repeat purchases and reduces your reliance on costly paid acquisition.
3. Operational Efficiency & Supply Chain Blueprint
Profitability is built in the back-end. We provide a strategic roadmap to transform your operations from a cost centre into a competitive advantage. We focus on leveraging data and technology for smarter demand forecasting, inventory management, and fulfillment optimisation, protecting your margins and delivering the fast, reliable experience customers expect.
4. Technology Stack & MarTech Advisory
Your tech stack should enable growth, not hinder it. We provide an independent audit and advisory service to ensure you have the right tools for the job. From selecting the right e-commerce platform (e.g., Shopify Plus, Adobe Commerce) to implementing a Customer Data Platform (CDP), we ensure your technology investments deliver a clear ROI.
...Beyond his technical expertise, George demonstrated a strong entrepreneurial mindset, proactively identifying opportunities and proposing innovative solutions. He also possesses impressive strategic skills, contributing to our product roadmap and helping us define a clear AI product to market strategy...
Sergio Z.
Co-Founder & CTO @ NutriCoach
Holistic Strategy, Not Siloed Tactics
Many agencies will offer to manage your ads or run A/B tests. This is not our focus.
Our value lies in our ability to see the entire system. We understand how your marketing strategy impacts your inventory needs, how your on-site experience affects customer loyalty, and how your technology underpins it all. We provide the overarching strategy that makes all of your other partners and internal teams more effective.
The Deliverable: Your E-commerce Growth Playbook
You receive a comprehensive playbook that serves as your strategic guide to breaking through the scaling wall. It's a holistic, data-driven document that connects your customer experience, marketing, and operations into a single, cohesive plan for profitable growth.
Your playbook will include:
Customer Lifetime Value (CLV) Maximisation Strategy: An actionable plan for your retention marketing, loyalty, and subscription efforts.
Conversion & Experience Roadmap: A prioritised list of on-site improvements to increase AOV and conversion rates.
Operational Efficiency Blueprint: Recommendations for optimising your inventory management and fulfillment processes to protect margins.
MarTech Stack & Data Plan: A clear guide on the technology needed to execute your new, more sophisticated strategy.
Frequently Asked Questions (FAQ)
Q: How are you different from a CRO or performance marketing agency?
A: Agencies are specialists in executing specific tactics (running tests, managing campaigns). We are strategists who design the entire game plan. Our work comes first, providing the foundational insights and roadmap that ensures the agency's tactical execution is focused on the highest-impact areas of the business.
Q: Our in-house team is strong. Why do we need a consultant?
A: Your team is rightly focused on the day-to-day execution that keeps the business running. We provide the dedicated, external "balcony view" needed to challenge assumptions, analyse the business with fresh eyes, and design the next-generation strategy that will fuel your growth for the next 18-24 months.
Q: What does a successful engagement look like in terms of metrics?
A: Success is defined by a measurable improvement in your core e-commerce KPIs. This typically includes a higher LTV:CAC ratio, an increased overall conversion rate, a higher Average Order Value (AOV), and improved gross margins due to operational efficiencies.
Build a Brand That's Built to Last
Stop letting complexity dictate your brand's potential. Let's have a data-driven conversation about architecting your future.
Build a Brand That's Built to Last
Stop letting complexity dictate your brand's potential. Let's have a data-driven conversation about architecting your future.