AI Strategy for E-commerce
You've found product-market fit. Your brand is loved, and orders are flowing. But now, growth is getting harder and more expensive. Rising ad costs, intense competition from Amazon, and the operational drag of manual processes are squeezing your margins and capping your potential.
From Scaling Wall to Sustainable Growth.
As a specialist e-commerce AI strategy partner for the UK's most ambitious DTC brands, Gravitonic helps you break through the scaling wall. We move beyond simplistic apps and plugins to architect a sophisticated AI framework that drives true personalisation, streamlines your supply chain, and unlocks the next stage of profitable growth.
Your Data is Your Biggest Untapped Asset
We work with e-commerce leaders who are grappling with critical growth challenges:
How do we escape the vicious cycle of rising Customer Acquisition Costs (CAC)?
How can we deliver the hyper-personalisation customers now expect, at scale?
How do we prevent stockouts and overstocking from eroding our profits?
How do we automate operations to protect our margins as order volume increases?
You don't need another Shopify app. You need a cohesive strategy that turns your customer and operational data into your most powerful competitive advantage.
Our E-commerce & DTC Consulting Services
We deliver targeted strategies designed to solve the core challenges of scaling an online brand.
1. Customer Lifetime Value (CLV) Maximisation Strategy
We help you shift from acquiring customers to cultivating high-value relationships. Our engagement focuses on using AI to predict the future worth of customer segments, allowing us to design a data-driven strategy for targeted marketing, loyalty programs, and service initiatives that measurably increase the value of your most profitable cohorts.
2. AI-Driven Supply Chain & Inventory Blueprint
Don't let logistics dictate your success. We develop a practical roadmap for implementing AI to achieve radical efficiency in your operations. This includes building models for hyper-accurate demand forecasting, automating inventory management, and optimising warehouse picking routes to cut costs and deliver the fast, reliable shipping your customers demand.
3. Next-Generation Personalisation Engine Design
Move beyond basic product recommendations. We architect the strategy for a sophisticated personalisation engine that creates a true one-to-one shopping experience. By analysing browsing history, predictive models, and real-time user behaviour, we help you deliver the right product to the right person at the right time, significantly boosting conversion rates.
4. AI Ethics and Data Trust Framework
In e-commerce, trust is your currency. As you leverage more customer data, demonstrating ethical use is paramount. We help you design and implement a clear framework for responsible AI and data governance, ensuring GDPR compliance and building the deep brand loyalty that turns customers into advocates.
...Beyond his technical expertise, George demonstrated a strong entrepreneurial mindset, proactively identifying opportunities and proposing innovative solutions. He also possesses impressive strategic skills, contributing to our product roadmap and helping us define a clear AI product to market strategy...
Sergio Z.
Co-Founder & CTO @ NutriCoach
Why a Strategy, Not Just Another Tool?
The e-commerce tech market is flooded with point solutions. Our value is providing the strategic glue that makes technology effective.
We Rise Above the Noise: We are technology-agnostic. Instead of pushing a specific tool, we analyse your unique business needs to design a holistic strategy, ensuring you invest in a tech stack that serves your goals, not the other way around.
We Empower Your In-House Team: Your digital marketing and analytics teams are experts in the day-to-day. We act as their strategic partner, elevating their work by providing the overarching framework and AI-driven insights they need to move from reactive tactics to proactive, high-impact initiatives.
The Deliverable: Your Intelligent Commerce Engine Blueprint
We deliver a strategic blueprint designed to embed intelligence across your entire e-commerce operation. This is your guide to moving beyond isolated apps, creating a cohesive system where your customer experience, marketing, and supply chain are all powered by a unified data strategy.
Your blueprint will include:
Next-Generation Personalisation Strategy: A detailed plan for a one-to-one shopping experience, moving beyond basic recommendations.
AI-Driven Supply Chain Roadmap: A plan for implementing smarter demand forecasting and inventory management to cut costs and improve delivery.
Customer Lifetime Value (CLV) Maximisation Plan: An actionable strategy for using AI to identify and nurture your most profitable customer segments.
MarTech Stack Recommendation: An unbiased assessment of the tools (like CDPs) you need to power this new level of intelligence.
Frequently Asked Questions (FAQ)
Q: We already use several AI-powered apps on Shopify. What's different?
A: Those apps are excellent tactical tools for solving isolated problems. A strategy is different. We help you build a central nervous system for your data, ensuring your personalisation engine, your marketing automation, and your supply chain forecasts are all working together from a single source of truth, creating a compounding effect that individual apps can't match.
Q: How do you prove the ROI of an AI strategy?
A: Every engagement begins by defining clear, measurable KPIs. For e-commerce, this is straightforward. We tie our strategic recommendations directly to core metrics like increased Customer Lifetime Value (CLV), reduced Customer Acquisition Cost (CAC), higher conversion rates, and lower inventory holding costs.
Q: Can we implement this with our current team?
A: Absolutely. Our goal is to create a practical, phased roadmap that your team can execute. We focus on strategies that leverage your existing talent and infrastructure first, providing a clear plan for when and where to invest in new skills or technology as you scale.
Build a Brand That's Ready for the Future
Stop letting operational complexity and rising costs dictate your growth. Let's build a smart, scalable, and defensible e-commerce business together.
Build a Brand That's Ready for the Future
Stop letting operational complexity and rising costs dictate your growth. Let's build a smart, scalable, and defensible e-commerce business together.